Last updated: 16 June 2026
This Privacy Policy explains how The Digital Hope (“we”, “us”, “our”) collects, uses, and protects your personal
information when you use the Vent Space mobile application (“the App”). We take your privacy seriously, especially
because the App is designed for emotional reflection and wellness.
1. Who we are
The App is operated by The Digital Hope. You can contact us at any time at support@thedigitalhope.com.
2. Information we collect
We collect only the information necessary to make the App function effectively.
Account information: When you sign up, we collect your name, email address, and a securely hashed password. You may also
choose to provide optional details such as a profile picture or bio.
Wellness content: This includes vents (typed or voice), reflections, capsule responses, mood selections, and any text you
choose to enter. This is highly sensitive content and is treated with strict care.
Usage information: We record activity such as when you complete a vent or reflection, including timestamps, selected
categories, and derived emotional signals used to display personal patterns. We do not track keystroke-level activity.
Device information: This includes your operating system, app version, and a push notification token (only if you allow
notifications).
Health & fitness data (optional): If you choose to connect Health Connect, we read steps, sleep, heart rate, active
calories, and distance. See Section 3 for details.
3. Health & fitness data (Health Connect)
With your explicit, opt-in consent, Vent Space connects to Android Health Connect to read the following data: step count,
sleep sessions, heart rate, active calories burned, and distance.
How we use it: This data is used only to personalize your wellness experience — to add context to your mood check-ins and
to recommend relevant self-care content. It is never used for advertising or marketing, and is never used to make
decisions about credit, insurance, or employment.
How we store it: Health Connect data is synced to your private account on our secure infrastructure (Supabase,
Asia-Pacific) and is encrypted in transit (HTTPS) and at rest. It is associated only with your account.
Sharing: We never sell your Health Connect data and never share it with third parties for advertising. We do not transfer
it to any third party except the infrastructure providers strictly necessary to operate the feature, who are bound by
confidentiality obligations.
Your control: Connecting Health Connect is optional. You can revoke access at any time in Android’s Health Connect
settings, and you can request deletion of synced health data at any time (see Section 10, “Account & data deletion”).
4. How we use your information
Your information is used to operate and improve the App, including enabling features such as vents, reflections,
capsules, Inner Map, and the Living Tree.
We also use your information to send essential communications such as welcome emails, password reset instructions, and
notifications you have chosen to receive.
Your input may be processed to generate AI-supported reflections, insights, and suggested actions. Additionally, we
analyze usage patterns to determine when to show features like balance nudges and to improve overall system performance.
We do not sell your personal data. Your wellness content is never used for advertising, nor shared with third parties for
marketing purposes.
5. Use of AI
The App uses third-party AI providers, including OpenAI, Cohere, and OpenRouter-based models, to process your input and
generate responses.
When you submit content, it is securely sent to these providers for real-time processing. The generated response is
returned and stored in your account.
We use providers that contractually restrict the use of your data for model training wherever possible.
Because AI is central to how the App functions, core features may not work if you choose not to allow this processing.
6. Voice transcription
If you record voice input, it is processed by AssemblyAI for transcription. Audio files are deleted after processing
according to their policies. Only the resulting text is stored.
7. Where your data is stored
Your data is stored using Supabase infrastructure, located in the Asia-Pacific region. Profile media is stored securely
using Supabase Storage.
We use encryption both in transit (HTTPS) and at rest.
8. Sharing your information
We only share information with essential service providers required to operate the App, including infrastructure, AI
services, notifications, and email delivery systems. These providers are bound by confidentiality and data protection
agreements.
We may also disclose information if required by law or in situations involving safety or legal obligations.
We do not share your data with advertisers or data brokers.
9. Your rights
You can access and control your data at any time through the App settings.
This includes exporting your data, deleting your account, or updating your profile information.
Depending on your location, additional rights may apply under laws such as GDPR, CCPA, or DPDP. You can contact us at
support@thedigitalhope.com for any data-related requests.
10. Account & data deletion
You can delete your account at any time:
In the app: Settings → Security & Privacy → Delete Account.
On the web: email support@thedigitalhope.com from your registered address with the subject “Delete my account,” or visit
https://thedigitalhope.com/delete-account/.
When you delete your account, it is immediately deactivated and your data — including your profile, vents, reflections,
capsule responses, mood data, and any synced Health Connect data — is removed from the App and is no longer accessible to
you or anyone else. We may retain a limited subset of data where required for legal compliance, fraud prevention, or
security.
11. Data retention
We keep your data for as long as your account is active. When you delete your account, your data is removed as described
in Section 10, except where limited retention is legally required.
12. Children
The App is not intended for users under the age of 16. We do not knowingly collect data from children. If such a case is
identified, the account will be removed.
13. Not a medical service
Vent Space is a wellness tool and does not replace professional medical or mental health care. The AI does not provide
medical advice.
If you are in distress, please contact a qualified professional or an emergency service in your region.
14. Security
We implement standard security practices including HTTPS encryption, password hashing, and secure credential management.
While we take strong precautions, no system can guarantee absolute security. If you identify a vulnerability, please
contact us immediately.
15. Changes to this policy
We may update this policy from time to time. Updates will be reflected in the “Last updated” date and may be communicated
within the App or via email.
16. Contact
For any questions or concerns, please contact us at support@thedigitalhope.com.